Legal
Privacy Policy
Last updated: 10 June 2026
1. Who we are
Marsh Environmental ("we", "us", "our") is a sole-trader business operating from 2 Station Rd, Heswall, Wirral CH60 8PW. We are registered with the Information Commissioner's Office (ICO) for the lawful handling of personal data and act as the Data Controller for the information you share with us.
2. What information we collect
We collect information you provide directly via our contact forms, phone calls, emails and on-site assessments: your name, phone number, email address, property address, service required and a brief description of the situation. We do not request payment-card details through this website.
3. How we use your information
We use your information to respond to your enquiry, schedule on-site assessments, prepare written estimates, deliver agreed work, raise invoices, comply with our regulatory waste-carrier and tax obligations, and - only where you have consented - to follow up on previous enquiries.
4. Lawful basis
We rely on (a) your consent, (b) the performance of a contract you have entered into with us, (c) compliance with our legal obligations (e.g. waste-transfer record-keeping under the Environmental Protection Act 1990), and (d) our legitimate interests in operating and improving our service.
5. Who we share information with
We do not sell your data. We share it only with: HMRC and the Environment Agency where legally required; our insurers in the event of a claim; and any sub-processor strictly necessary to deliver your job (e.g. licensed disposal facilities, on a need-to-know basis). All sub-processors are bound by written confidentiality terms.
6. How long we keep it
Enquiries that don't proceed are deleted within 12 months. Records relating to completed work are retained for 7 years to meet HMRC, insurer and waste-regulator requirements. Waste-transfer notes are held for the statutory minimum of 2 years (hazardous: 3 years).
7. Your rights
Under UK GDPR you have the right to access, correct, erase, restrict or object to our processing of your data, and to data portability. To exercise any of these rights, email info@marshenvironmental.com. We will respond within one calendar month.
8. Cookies
This website uses only strictly necessary cookies required for the site to function. We do not use third-party advertising trackers. Embedded Google Map tiles may set their own cookies - see Google's privacy policy for details.
9. Security
Enquiry data is held on encrypted infrastructure within the UK/EEA. Access is limited to authorised personnel only. Paper records are stored in a locked office at our Heswall premises.
10. Complaints
If you believe we have mishandled your data, please contact us first at info@marshenvironmental.com so we can put it right. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
11. Contact
Data queries: info@marshenvironmental.com · 07834 371759 · Marsh Environmental, 2 Station Rd, Heswall, Wirral CH60 8PW.